Reservation Policy

All reservations must be made with a credit card. In absence of this information all bookings will be treated as a non-guaranteed reservation.


We require any cancellation to be notified prior to 24 hours before check in date. Within 24 hours there may be a cancellation fee charged to your credit card or company for holding room/s with insufficient notice of cancellation.

The cancellation fee is 50 % of the quoted first night’s accommodation you have booked for each room booked.

If a guest fails to cancel a reservation and the guest fails to arrive then the full charge may be incurred.

Waitomo Caves Hotel does not warrant or guarantee that all or any deposits or prepayments for goods or services that you may have ordered from any third party providers will be refunded, and will in no way be obligated to make up any shortfall. You must contact any third party providers and make your own arrangements with them.

Check In/Check Out
The person registering at Check In must be at least 18 years of age. In addition, to eliminate identity/credit card fraud, the Waitomo Caves Hotel will ask you to provide a photo ID and your credit card to ensure that your identity/credit card matches the booking identity and credit card information supplied. A record and/or copy of this photo ID and credit card number may be retained by the Waitomo Caves Hotel to minimize the
risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of dispute.

Check-in is available from 2pm on the day of arrival. Standard Check-out time is 10am on the day of departure. Early check-in and/or late is available by arrangement only. Late check-out without arrangement made with management may incur a charge of $25 every half hour.

No visitors are allowed in rooms after 9pm. Any damage to the rooms or property will incur appropriate charges by the guest. For the comfort of other guests, No Pets are allowed in rooms.

Smoking is not permitted in any of the rooms at the Waitomo Caves Hotel. Any guest found to be smoking in the rooms will be charged a fee for cleaning costs.